GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. 

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.

For more information please visit us on GEP.com or check us out on LinkedIn.com.

Position Details 

As an IT Helpdesk Technician, you will be an integral part of the Global Delivery Team.  This position is based in Mexico City.   In this role, your duties will include but will not be limited to:   

• Strong written, verbal communication, and customer-service skills with the ability to work effectively with diverse groups of people at various levels within an organization  
• Monitor, Resolve, and Assign Incoming tickets into the Help Desk System – Service desk+ 
• Administer Office365 and Active Directory for access to email, network access, and One drive  
• Install software on desktops or laptops. Imaging new laptops locally and remotely.  
• Follow all company Service Level Agreements for addressing IT Tickets  
• Troubleshoot and Support user laptops\software related issues.  
• Support printing, faxing and Video Conference calls & VoIP Phones . 
• Desktop\Laptop Imaging and software, patch, and update deployments  
• Support\manage local and remote support for worldwide (US, Central and South America, UK and India) operations as required.  
• Microsoft  SharePoint

Requirements: 

• Bachelor´s degree (Information Technology) or related field preferred. 
• Languages: Bilingual, Fluent in English (spoken and written) required, Spanish 
• At least 1 year of prior experience. Good understanding of windows\word\excel\Outlook is expected.  
• Hard working, flexible and eager to learn.  
• Available to travel.